Patient Rights Responsibilities

  • Patient Rights

    • As a patient, or as appropriate patient’s representative or surrogate, you have the following rights:
      1. To receive treatment that is respectful of the patient’s personal values & beliefs. To receive the best care possible, consistent with the mission & capabilities of the Center. To be treated with respect, consideration, & dignity for both property & person.
      2. To obtain information about the services received
      3. To participate in decisions regarding your care except when participation is contraindicated for medical reasons as well as the right to accept or refuse treatment.
      4. To change your provider if other qualified providers are available.
      5. To refuse participation in experimental research.
      6. To have all communications, disclosures, & records pertaining to your care treated confidentially. Patients are given the opportunity to approve or refuse the release of records except when release is required by law.
      7. To examine & receive an explanation of your bill regardless of the source of payment. To receive an explanation of the fees for specific services provided in the Center & payment policies.
      8. To receive information from your physician or his designee regarding your after discharge care & following-up activities.
      9. To understand provisions for after-hours & emergency care.
      10. To the credentials of the health care professionals.
      11. To express your grievances & to be informed about the procedure for expressing suggestions, complaints & grievances regarding treatment or care that is or fails to be furnished, including those required by state & federal regulations. The Center will respond in writing or by phone with notice of how the grievance has been addressed.If you have a concern regarding services or care that cannot be resolved by a staff member, you may request to speak with a manager at:

        Digestive Disease Endoscopy Center
        1302 Franklin Ave., Suite 1000
        Normal, IL 61761
        Phone: 309-268-3400

        For concerns about patient safety & quality of care that you feel have not been addressed appropriately by the center Administrator you can also contact:

        Illinois Department of Public Health
        Office of Healthcare Regulation (Deputy Director)
        525 W. Jefferson St. 5th floor
        Springfield, IL 62761
        Phone: 800-252-4343The Accreditation Association for Ambulatory Health Care
        5250 Old Orchard Road Suite 200
        Skokie, Illinois 60077
        Phone: 847-853-6060
        Fax: 847-853-9028
        www.aaahc.org

        Office of the Medicare Beneficiary Ombudsman
        http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
        Phone: 1-800-MEDICARE (1-800-633-4227)

      12. To expect emergency procedures to be implemented without unnecessary delay.
      13. To receive impartial access to treatment regardless of race, color, sex, national origin, religion, handicap, or disability.
      14. To expect safe transfer when necessary & to have your records accompany you.
      15. To receive care in a safe setting free of abuse or harassment.
      16. To personal privacy.
      17. To exercise your rights, without being subjected to discrimination or reprisal.
      18. To be fully informed about a procedure, anesthesia, & the expected outcomes before it is performed. This includes, to the degree known, complete information concerning diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
      19. To view your medical record upon request & to obtain a copy. A release form may be obtained from the business office. A copy shall be provided within thirty (30) days of receipt of request.
      20. To request a change in your medical record. The facility is obligated to consider the request & notify you of the final decision.
      21. To restrict the use of your healthcare information as long as it does not interfere with treatment, payment, or operations.
      22. To know who has been given access to your healthcare information.
      23. To physician financial interests or ownership in the Center.
      24. To services available at the organization.
      25. To accurate reflection of the Center’s accreditation.
      26. To information related to the absence of malpractice insurance coverage if applicable.
      27. To non-misleading marketing or advertising regarding competence and capabilities of the organization.
      28. To request that communications about your healthcare be delivered confidentially so that the sender remains anonymous & the information protected.
      29. If a patient is adjudged incompetent under the applicable State health & safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under the State law to act on the patient’s behalf.
      30. If a State court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law.
  • Patient Responsibilities

    • As a patient you have the following responsibilities:
      1. To provide complete, accurate and timely information about your health care status to the best of your ability, including medications, over-the-counter products, herbal remedies, dietary supplements, allergies, sensitivities, and past medical history. To report unexpected changes in condition to the responsible practitioner.
      2. To be respectful of health care professionals, staff members, other patients, and property of other persons and the Center.
      3. To adhere to the treatment plans recommended by your physician/ provider and to participate in your care. To cooperate with your physician and Center staff by:
        • Following the policies and procedures of the Center.
        • Following staff directions.
        • Ask any and all questions of the physician and staff in order to have a full knowledge of the procedure and aftercare or if something is unclear.
        • Informing someone if you have specific needs or limitations that may require adaptation or if you choose to refuse treatment.
      4. To be considerate of other patients in the Center and to direct any family members and or friends to act in a similar manner. (controlling noise, distractions, and avoiding smoking.)
      5. To understand that you will receive separate bills. One from your physician’s office, one from our facility, and possibly from other outside services
      6. To promptly pay for services rendered consistent with your current health insurance plan, including any self-pay portions.
      7. To tell your physician about any living will, power of attorney, or other advance directives.
      8. To arrange for a responsible adult to take you home and remain with you for 24 hours if required by your physician.